Privacy Policy

1. Who We Are

Forge A Dream (“we”, “us”, “our”) operates the website forgeadream.com and sells digital products such as printable files. We are responsible for handling your personal information in line with this Privacy Policy and applicable data protection laws. If you have any questions, you can contact us at support@forgeadream.com.

2. Information We Collect

We collect different types of information when you visit our website, place an order or contact us. This may include:

– Contact details (such as your name and email address),
– Billing and order information (such as billing address, products purchased, order amount),
– Account information if you create an account on our website,
– Communication information when you contact us by email or through a contact form,
– Technical data such as IP address, browser type, device type and pages visited, which may be collected through cookies or similar technologies.

3. How We Use Your Information

We use your personal information for purposes such as:

– processing and delivering your orders (including sending digital download links),
– communicating with you about your purchase, questions or support requests,
– sending you marketing emails or newsletters if you opted in to receive them,
– improving our website, products and customer experience,
– preventing fraud and protecting the security of our website,
– complying with legal obligations (for example, tax and accounting rules).

We will not sell your personal information to third parties.

4. Payments & Third-Party Services

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products to you. Your personal information is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, your payment details are processed by third-party payment providers (such as Shopify Payments, PayPal, or others). These providers have their own privacy policies and should protect your payment information according to industry standards. We do not have access to or store your full credit card details.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

– remember your preferences and cart contents,
– help the website function properly,
– analyse how visitors use our site so we can improve it,
– support marketing and advertising campaigns.

You can usually control cookies through your browser settings by blocking or deleting them. However, disabling cookies may affect the functionality of some parts of the website.

6. Email Marketing & Newsletter

If you subscribe to our newsletter or opt in to receive marketing emails, we will use your email address to send you updates, offers, new product announcements and other content related to Forge A Dream.

You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any marketing email, or by contacting us at support@forgeadream.com.

7. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

– providing your digital products and customer support,
– complying with legal, accounting or reporting obligations,
– maintaining records of transactions for tax and business purposes.

When we no longer need your information, we will securely delete or anonymise it where reasonably possible.

8. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, such as:

– the right to access the personal data we hold about you,
– the right to request correction of inaccurate or incomplete data,
– the right to request deletion of your data in certain circumstances,
– the right to object to or restrict certain types of processing,
– the right to withdraw consent for marketing communications at any time.

If you would like to exercise any of these rights, please contact us at support@forgeadream.com. We may need to verify your identity before fulfilling your request.

9. Children’s Privacy

Our products are designed for use by parents, caregivers and educators for children, but our website and checkout are intended for use by adults. We do not knowingly collect personal information directly from children under the age of 13. If you believe that a child has provided us with personal data without parental consent, please contact us so we can delete the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date if applicable. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at support@forgeadream.com.